Frequently Asked Counter Questions

Q1. Why doesn't my counter display?

A1. Your page is not being processed by MGI. Make sure that you are viewing the page in a browser after it has been processed by a server running MGI. Also make sure that the extension of your page name (e.g., .mgi, .html, .htm, etc.) is set to be processed by MGI.
A2. The "display" parameter is included in the mgiCounter tag and is set to "no". The "display" parameter is used to hide a counter value. If the "display" parameter is included and is set to "no", the counter will not display even when it is processed by MGI and even though it is counting.

Q2. Why does the mgiCounter tag show up on my page in a browser?

A1. The mgiCounter tag was entered in the graphic view of a graphic HTML editor. MGI tags should always be entered using a text editor or the HTML view of a graphic editor. If MGI tags are entered in the graphic view of a graphic editor, the opening and closing tag characters and the quotations marks are often converted from text to HTML character entities (e.g. """ represents a quotation mark in HTML). MGI cannot be parsed correctly if the tag components are converted to such character entities.

Q3. Why doesn't my counter increment?

A1. You are viewing a cached copy of the page. Most browsers cache copies of the pages that you view by default. That is, browsers keep a copy of the page on your local machine so that the page loads quicker the next time you view it. However, since the page that you are viewing on subsequent "visits" is from your local machine rather than a new copy served from MGI, you will see the same counter value each time you view the page. To avoid this problem you can change the cache settings on your browser. To view the newest copy of any page, you can often force reload the page by holding down the Apple key (Mac) or Control Key (PC) while you click the "Reload" or "Refresh" button on your browser.

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