Frequently Asked Forms Processing Questions
Q1. I never received a form submission.
What happened to it?
- A1. The email failed and is in the Failed Mail database.
If an email cannot be delivered to the specified outgoing SMTP
server for any reason (including incorrect email addresses, relay
restrictions, or a server failure), all of the email information
is stored in the Failed Mail database. The Failed Mail database
can be accessed with the web-based Admin mode of the mgiSendMail
tag and you may choose to edit and resend the email or delete
- One of the most common reasons for a failed email is relay
restrictions. Due to the abudance of unsolicited emails ("spam"),
email servers are protected with filters that allow and deny
email based on the sender and recipient addresses. On many servers,
either the sender or recipient email address must be hosted by
that email server. Emails that are not sent to an address hosted
by the server or received from an address hosted by the server
are assumed to be "spam" and are bounced. Check with
your email server administrator to make sure your emails are
hosted by the server and are properly configured.
- A2. The email was bounced or lost by the recipient server.
Email isn't perfect, as you undoubtedly know. Many problems can
occur with an email after MGI has successfully delivered the
email to the email server including "bounces". If an
email is returned by the recipient server (because the user is
unknown, for example), the email will be returned to the sender's
address and will not be returned to or stored by MGI.
Q2. Can I attach a file from my local computer
to an email?
- A1. Not directly. Attachments that are sent with mgiSendMail must
reside on the web server, therefore you cannot directly attach
a file from your local computer to an email. However, you can
upload a file via HTTP file
upload to your region and attach that file to an email. The
HTTP file upload could occur along with the regular form submission.