Frequently Asked Questions
Q1. I just added a record to the database, why doesn't
it appear?
- A1. You are viewing a cached copy of the page.
Most browsers cache copies of the pages that you view by default. That
is, browsers keep a copy of the page on your local machine so that the
page loads quicker the next time you view it. However, since the page that
you are viewing on subsequent "visits" is from your local machine
rather than a new copy served from MGI, you will see the same list of database
records when the page reloads. To avoid this problem you can change the
cache settings on your browser. To view the newest copy of any page, you
can force reload the page by holding down the Apple key (Mac) or Control
Key (PC) while you click the "Reload" or "Refresh"
button on your browser.
Q2. Why is my file not importing properly?
- A1. Your version of MGI does not include a
previous bug fix. A version of MGI prior to 1.4 contained a
bug that corrupted file imports. Download and install the latest version
of MGI to alleviate this problem.
-
- A2. Your import file contains stray hidden
characters at the beginning of each line. Some programs add
hidden characters to the beginning of each line that affects how your file
is imported in MGI. Open the import file in a text editor and remove the
hidden characters.
-
- A3. The file is not properly formatted.
Only tab-delimited files can be imported into MGI. If your file is delimited
with any other character, it will not import properly.
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