Frequently Asked Questions
Q1. I never received a form submission.
What happened to it?
- A1. The email may not contain appropriately formatted information
in the email headers (e.g., the "to" address or the
"from" address) or the mail server that was listed
in the "mailServer" parameter of mgiSendMail rejected
the email (because of relay restrictions, for example). Any email
that cannot be delivered to the server listed in the "mailServer"
parameter is saved in a Failed Mail Archive file or Failed Mail
Archive database (depending on the version of MGI you are running).
- Prior to version 1.6, failed mail was stored in the Failed
Mail Archive file on the web server . You can find the Failed
Mail Archive in the same location as the WebSTAR log file and
MGI Server Log. If you are virtually hosted on a web server,
contact the server administrator about the email. In all versions
after 1.6, failed mail is stored in the Failed Mail Archive database.
The Failed Mail Archive database is located in the MGI Data folder
of the virtually hosted client that originally attempted to send
the email. Emails in the Failed Mail Archive can be automatically
re-attempted using a database search. You can find this code
in the Web Based Email tutorial.
- A2. The email was bounced. If the email server listed in
the "mailServer" parameter of mgiSendMail returns an
email (because the user is unknown, for example), the email is
returned to the email address listed in the "from"
parameter of mgiSendMail.