Frequently Asked Questions
Q1. Why doesn't my shopping basket display?
- A1. A token was not passed to the shopping
basket. The MGI shopping basket system is based on unique tokens
for each customer. If a token is not passed to the page containing the
mgiShoppingBasket tag, the shopping basket will display. To correct this
problem, check the page that submits to the shopping basket page (e.g.,
a product page) and make sure it contains mgiToken tags that surround all
HREFs and FORM actions.
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- A2. No items were added to the shopping basket.
If a submit button is clicked, but a quantity is not entered, then the
shopping basket remains empty and does not display.
Q2. Why do I get an Unknown Shopping Basket error message
at the confirm order page?
- A1. The mgiConfirmOrder tag cannot read the
information in the internal MGI shopping basket database. The
Unknown Shopping Basket error occurs on the confirm order page because
the mgiConfirmOrder tag cannot access the shopping basket information.
Read further for specific problems that affect mgiConfirmOrder's access
to shopping basket information.
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- A2. The internal MGI shopping basket database
is within a password-protected WebSTAR realm. The mgiConfirmOrder
tag must be able to access the shopping basket database in the MGI Data
Folder. If the MGI Data Folder is within a password-protected WebSTAR realm,
access is denied to the mgiConfirmOrder tag's request and the Unknown Shopping
Basket error occurs.
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- A3. The secure and unsecure folder structures
do not match. The secure and non-secure folder structure must
match exactly for each client. If the folder structures do not match, the
mgiConfirmOrder tag cannot locate the MGI Data Folder (and shopping basket
databasse) on the non-secure machine.
Q3. Why can't I use two mgiSendOrder tags on my order
processing page?
- A1. The first tag deletes the shopping basket
information from the database. When a customer completes the
shopping process and the mgiSendOrder tag is processed, the customer's
order is deleted from the shopping basket database. Therefore, the second
mgiSendOrder tag is not able to locate the customer's information and cannot
be processed. If you require multiple mgiSendOrder tag functionality, consider
customizing the order processing with mgiSendMail tags and the emptyCustomerSB
mode of mgiSendOrder.
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